APEX OPS CONSULTING
Fractional COO & OBM Services for Web, Marketing & Creative Agency Founders
We manage your back-end operations, lead your team, and nurture your clients, acting as your operational co-pilot, so you stop being the bottleneck and start scaling.
Apex Ops Consultancy is a fractional COO & online business manager service for marketing and web agency founders. We run your operations, team accountability, and client experience day-to-day so your agency delivers without every decision going through you.
Now onboarding new agency partners: Book a free 20-min call to see if we're a fit
Team Management
FOR AGENCY OWNERS WHO NEED A TRUE OPERATIONAL PARTNER
SOPs, check-ins, deadlines, and hiring are handled, so your team delivers without you chasing.
Starts from: $2,999/month
Be My Co-Pilot
FOR AGENCY OWNERS WHO NEED A TRUE OPERATIONAL PARTNER
Your fractional COO: clients, team, projects, and weekly reporting run alongside you.
Starts from: $2,999/month
Client Management
FOR AGENCY OWNERS LOSING CLIENTS TO POOR EXPERIENCE
Onboarding, communication, and check-ins are handled, so clients feel looked after and send referrals.
Starts from: $1,199/month
CRM & Systems Administration
FOR AGENCY OWNERS DROWNING IN CRM & COMMUNICATION CLUTTER
The CRM, automations, and file systems your agency doesn’t have yet, built and kept running.
Starts from: $1,599/month
We
THE SOLUTIONS
become your operational backbone
When you bring Apex Ops Consulting as your COO & Online Business Manager, we embed ourselves in your business, learning how it works, where it breaks, and what it needs to scale. Then we build the systems that let you step back without anything falling apart.
Pick your Pillar!
RESULTS FOR AGENCY FOUNDERS & ENTREPRENEURS
$27K
Revenue & savings for 1 agency in 6 months
93.3%
Improvement in on-time delivery
13+
Organizations supported
60 Days
Zero to fully operational
SOUNDS FAMILIAR?
You didn't start your agency to spend every day inside it.
But right now, every decision goes through you. Every problem lands on your desk. Every dropped ball is yours to pick up. Your team needs you. Your clients need you. And somewhere in the middle, you've stopped growing because you're too busy surviving.
You're the bottleneck
Every task, deadline, and decision flows through you. Your team can't move without your input, and your clients are noticing the cracks.
You're drowning in operations
Project management, client communication, team accountability...it's all sitting on your shoulders. There aren't enough hours in the day.
You're close to burning out
You started this agency for freedom. Right now, it feels like anything but. The business runs you, not the other way around.
You know things need to change
Every task, deadline, and decision flows through you. Your team can't move without your input, and your clients are noticing the cracks.
4
3
2
1
HOW WE WORK!
We lead with empathy
Then let the
operational clarity take over
Every founder we work with is different. Before we build anything, we listen. We want to understand your vision, your stress points, your goals, and what keeps you up at night. That's not just good manners. It's how we build systems that actually work for you, not just on paper.
You are seen and heard
Before anything is built, we understand where you are, where you want to go, and what's standing in the way. No generic templates. No assumptions.
We design your operational blueprint
We map out exactly what needs to be built, fixed, or removed, then we create a clear plan with priorities, timelines, and quick wins so you see results fast
We build and implement
We don't hand you a strategy and disappear. We build the systems, embed them into your business, and train your team to use them. You stay focused on what you do best.
You scale with confidence
With the right systems in place, your business runs without you in every room. You make decisions from clarity, not chaos. And the bottleneck? That's gone.
PROVEN RESULTS
CREATIVE AGENCY
The $27K+ Turnaround
A bloated tech stack and stagnant pipeline were draining resources. In 6 months: $13K+ in new revenue closed and $14K+ in operational savings.
-
$13K ADDED REVENUE
-
$14K OPEX SAVINGS
-
6 MONTH DELIVERY
Real Agencies. Real Results.
Operational Transformations.
Operational efficiency isn't just about saving time; it's about gaining the freedom to lead. See how we've helped founders step back.
MARKETING COLLECTIVE
Mastering the Workflow
The team was struggling with delivery delays and high stress. In 2 months: content visibility was scheduled 4 weeks out, and client satisfaction scores soared.
-
93% KPI COMPLIANCE
-
4 WEEK HEAD-START
Operation Rescue
Marketing Agency
On the verge of shutdown due to inefficiency. In 2 weeks, we installed basic systems allowing for on-time delivery. Today, they have full-scale infrastructure.
-
STABILIZED IN 14 DAYS
-
COMPLETE REBUILD
-
PROFITABLE & SCALABLE
ABOUT ME
I spent 10 years in corporate.
Now we bring that
I’m Bianca, founder of Apex Ops Consulting. I spent 10 years in finance and 5 years managing projects and teams for corporations, with a BSc in IT Business Management behind me. Then I noticed the same chaos happening in small agencies: talented founders stuck running every task, decision, and client conversation themselves. I knew how to fix it, so I left corporate to do just that.
Today, Apex Ops Consulting works as the fractional COO & online business manager for marketing and web agencies. We've supported 13+ founders across digital marketing agencies, creative agencies, service businesses, and education platforms. We don't just manage tasks. We learn how your agency works, find where it breaks, and build the systems that protect your time, your team, and your clients.
Founder, Apex Ops Consulting : Fractional OBM & COO
Supported 13+ agency founders and entrepreneurs. $27K+ in revenue and savings for one agency and a 93.3% improvement in on-time delivery.
2024 - Present
expertise to you
Interim IT Manager
Led a remote team of 5. Improved ticket resolution by 192%. Built clear escalation processes and automated performance reporting.
2023 - 2024
-
🎓 BSc IT Business Management
-
✅ ClickUp Certified
-
👥 13+ agency founders supported
-
📍 Orlando, FL
Project Coordinator
Improved stakeholder satisfaction by 75%. Wrote high-quality SOPs and led an end-user device management rollout.
2022 - 2023
CLIENT EXPERIENCE
What it feels like to work with
Apex Ops Consulting
This isn’t a transactional relationship. From day one, you’ll feel the difference of having someone who's genuinely invested in your success.
→
Week 1: Deep Dive
We meet, we listen. We learn your business, your pain points, and your goals. You feel understood, not processed. A full operational audit.
→
Week 2-3: Blueprint Built
You receive a clear operational plan. What we're fixing first, why, and what results to expect. Quick wins start immediately, so you feel momentum from day one.
→
Month 1: Systems go live
Your project management is built. Your team has SOPs. Your clients have a structured experience. You start to feel the weight lifting.
→
Month 2+: You lead, I run the engine
You're no longer the bottleneck. Decisions get made without you. Clients are happy. Your team is accountable. You focus on growth... not survival.
Short-term goals
WITHIN 30-60 DAYS, YOU'LL HAVE
Long-term transformation
WITHIN 3-6 MONTHS, YOU'LL HAVE